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Viva College Online Enrolment form
* Required field

Personal Details

Personal Email:

An email will be sent to the above address to confirm your enrolment. Please make sure it is the email address you wish to use in your communication with Viva College
  *
Family Name:
  *
First Name:
  *
Gender:
  *
DoB(day/month/year):
  *
Passport Number:
Country of Citizenship:
Visa Type:
  *
DIAC office:
Health Insurance:
(Student Visa Only)
I require Overseas Student Health Cover for:
Do you suffer from any allergies or health problems?:

(please specify)

Contact Details (optional)

Postal Address:
Facsimile:
Preferred Contact Method:

Australian Address (if known)

Address:
Suburb/City:
State:
Postode:
Telephone:
Facsimile:

Agent Details

Agent Details:
  *
Company name (if applicable:
Counsellor name (if applicable):
Counsellor email (if applicable):

Choose your Course(s)

Focus English (Intensive General English) - CRICOS code 061036E:
Length in weeks:
IELTS Preparation - CRICOS Code 061049M:
Length in Weeks::
EAP (English for Academic Purposes) - CRICOS code 061035F:
Length in weeks:
FCE (Cambridge First Certificate Preparation:
Smart Talk - CRICOS Code 061055B:
Length in weeks:
English for Teaching Children (EFTC)- CRICOS Code 061057M:
Certificate IV in TESOL - CRICOS Code 066231F:
Certificate II in Business - BSB20107 CRICOS Code 065016K:
Certificate III in Business Administration - BSB30407 Cricos Code 068405F:
Certificate IV in Business - BSB40207, CRICOS code 070248G:
Viva Plus:
Number of sessions:

Start date(s) and payment

First Course Start Date:
  *
Second Course Start Date:
Payment Plan Required:
  *

Do your require Homestay?

Homestay Required:
  *
Do you smoke?:
Please list any dietary requirements:
Please list any foods that you cannot eat:
Do you suffer any food allergies? (please specify):
Do you suffer from any other allergies? (please specify):
Are pets OK in your homestay?:
Are children OK in your homestay?:
List any other special requirements:
What are your favourite hobbies?:
Arrival Flight Number:
Arrival Flight Date:
Arrival Flight Time:
Departure Flight Number:
Departure Flight Date:
Departure Flight Time:

Additional Information

How did you hear about Viva College:
Other:
I hereby declare that I have read, understood and accepted the terms and conditions of enrolment, including Viva College's Complaints/Appeals and Refund Policies, in the Student Handbook at www.vivacollege.com

Terms and Conditions

Acceptance of this offer includes compliance with the Terms and Conditions as stipulated on page 2 of the Letter of Offer, in addition to the below.

Refund Policy More than 28 days before commencement Less than 28 days before commencement Upon commencement
Enrolment Nil Nil Nil
Homestay Placement Nil Nil Nil
Homestay 100% 100%1 Pro-rata1
Airport Pickup 100% 100%1 Nil
Materials 100% 70%2 Nil
Tuition 100%2 70%2 Nil
Overseas Student Health Cover (OSHC) 100%3 N/A3 N/A3
External Exam (e.g.Cambridge) 100% N/A1 N/A1

Refund Policy

  1. Two weeks notice is required. Less than this will result in zero refund.
  2. If visa application is denied 100% will be refunded. Notification is required by the Department of Immigration and Citizenship.
  3. Students may have to apply direct to the Overseas Health Cover provider.

Additional Conditions:

  1. Tuition fees are not transferable.
  2. Student may change enrolment details once without incurring a fee. Subsequent changes after the issue of a Letter of Offer will incur a fee of $80.
  3. All fees are due a minimum of 5 working days before the course commences. Students who have not paid all fees within this period may have their Letter of Offer cancelled.
  4. The minimum age for enrolment is 18 years.
  5. Requests for refunds must be completed electrically using the official Viva Refund Request form and sent to Viva College, GPO Box 2122, Brisbane, Queensland, 4001 Australia. It must state all details of the claim for refund. The request may be posted or handed to Reception. All calculations will be based on the date the form is received by Viva.
  6. All bank charges incurred by Viva College in issuing refunds will be met by the student.
  7. If you have a legitimate grievance with your homestay arrangements we will move you to a new homestay accommodation free of charge.
  8. If a student is expelled by the college for a serious breach of discipline, no fees will be refunded.
  9. Viva College has a grievance and dispute resolution procedure in place whereby a student can lodge an appeal if a dispute arises. (See the student handbook at www.vivacollege.com).
  10. Viva College does not deliver a course, an attempt to find an alternative equivalent course within Viva will be made. In the event that no equivalent course is available at Viva, a pro-rata refund will be provided, and an attempt to find an equivalent at a similar, suitable, college will be made.
  11. The student may contact the Chief Executive of the Department of Education, Employment & Workplace Relations (DEEWR) if concerned about Viva's conduct. The Chief Executive may, under Part 6, Division 1 of the Education Services for Overseas Students Act 2000, suspend or cancel registration of Viva College or a course.

Privacy Collection Statement

Viva may collect personal information about you, including:

  1. the information on this form;
  2. information provided by you, or your representative, in relation to your application;
  3. information on other forms or documents requested by, and provided by you or other educational institutions to Viva;
  4. information about any suspected breach by the student of a condition of their visa, including, but not limited to, attendance and progression.

Viva collects information for the purpose of:

  1. assessing your application;
  2. providing services to you;
  3. facilitating Viva’s internal business operations including the fulfilment of legal requirements.

Viva is required by law to collect and share information with the Australian Government and designated authorities, the Tuition Assurance Scheme and the ESOS Assurance Fund Manager from time to time. The information that is shared includes:

  1. personal and contact details;
  2. course enrolment details and changes;
  3. and the circumstance of any suspected breach by the student of a student visa condition.

You are obligated as a condition of your visa to notify Viva of a change of address while you are enrolled in your course.

Information may additionally be shared with:

  1. service providers who assist Visa with the operation of its business;
  2. in the case of an emergency, your next of kin or nominated person;
  3. if appropriate, your agent as your education representative.

All external parties are required to abide by Viva’s Privacy Policy and all legislative obligations as written in the federal Privacy Act. The federal Privacy Act which contains eleven Information Privacy Principles (IPPs) that apply to Australian and ACT government agencies and ten National Privacy Principles (NPPs) that apply to parts of the private sector.